PipeCare
PipeCare is a plumbing company based in Brussels, specialised in fast interventions: blocked pipes, water leaks, emergency repairs and maintenance.
CRM Sales Project Management Inventory Maintenance
The company intervenes in both apartments
and houses, with an approach focused on responsiveness,
cleanliness of the
worksite and durability of solutions.
Challenge
Turning intervention speed into a business asset
In fast intervention trades (plumbing, repairs, technical maintenance), performance is measured in hours. Every customer call is a test: if the response is slow, the prospect calls the next competitor. And every hour spent by a technician on administrative work is an hour lost on the field side and on the cash side.
For PipeCare, the challenge was not to put in place a "complete" ERP for the sake of it. It was to identify the real business levers of a Field Service repair company:
- handling customer requests without delay and without loss of information
- planning field interventions in a way that maximises the useful time of plumbers
- a shortened quote-intervention-invoicing cycle, which protects cash
- a clear financial read on the real profitability by type of intervention
Without an integrated system, this type of company pays twice: in lost revenue on poorly handled requests, and in margin eroded by non-billable hours.
Three strategic objectives
- Shorten the delay between the incoming request and the on-site intervention
- Maximise the useful time of technicians in the field
- Accelerate the invoicing cycle to preserve the cash of an activity with high renewal
Solutions
Eezee’s support focused on the implementation of an Odoo Enterprise environment tightened on the real levers of a fast intervention company. No unnecessary overlay: value plays out on the fluidity of the cycle, from the first call to the issued invoice.
1Structured handling of customer requests
Every incoming request is recorded, qualified and routed to the right treatment (immediate intervention, quote, planning). No more requests forgotten in a mailbox, no more lost customer follow-ups, no more revenue left along the way for lack of handling.
2Intervention planning adapted to the field
Interventions are planned taking into account geography, workload and the availability of plumbers. Technicians receive their mission orders, and the office has a real-time view of field activity, indispensable for adjusting during the day when an emergency comes in.
3An accelerated quote-intervention-invoicing cycle
Quotes are drafted in Odoo, turned into interventions, then into invoices as soon as the service is completed. For a Field Service company whose cash flow depends on the speed of invoicing, this is a quantifiable gain on cash, on the collection lead time and on the margin.
4A restored financial reading
Accounting is automatically fed by interventions and invoicing. Management has a clear read of the profitability of the activity, by type of intervention and by technician, and can steer trade-offs on reliable data.
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Results
Discover how our Manufacturing solution can support your business
- Smooth handling of customer requests, which turns responsiveness into a direct commercial advantage
- Useful time of plumbers maximised in the field rather than lost in administrative work
- An accelerated quote-intervention-invoicing cycle, directly serving cash
- A clear financial read on the profitability of the activity, by type of intervention and by technician
Meet our expert !
Our team supports plumbing, electrical, locksmith and technical maintenance companies, and more broadly Field Service and home repair players in their digitalisation. Let’s talk about your project.
